The following terms and conditions will be applied when booked rooms (reservations) are cancelled or guests do not show up without prior cancellation (no-show).
Non-Refundable Rates: The whole amount is to be paid upon booking and nothing will be refunded in case of a cancellation.
We recommend making an annulation costs insurance with your insurance company, which covers cancellation costs in case of short-term cancellations caused by unforeseen circumstances.

Booking of 1 room until 4 rooms:

Up until 4:00 p.m. two days prior to arrival (48h prior to arrival):free of charge
Later or no-show:first night’s rate can be charged (for all rooms)

Booking of more than four rooms:

Up until 15 days prior to arrival:free of charge
Up until 5 days prior to arrival:first night’s rate can be charged (for all rooms)
Up until 2 days prior to arrival:60% of the reservation value can be charged
1 day prior to arrival or no-show:100% of the reservation value can be charged

The list above comes into effect if you cancel the booking of the whole group. If you cancel/ change the booking of less than four rooms, our regular cancellation policy becomes effective; free cancellation up until 48h prior to arrival.Remark: The word “arrival” means the first day of arrival as started in your reservation.

Advanced payment:
Any advanced payments will be offset against the cancellation fee. The difference will be refunded / charged to the guest.

Acceptance of the cancellation policy:
Our cancellation policy is published on our website: By confirming your reservation, you accept the terms and conditions of our cancellation policy.

Hotel Rotes Haus
Hauptstrasse 7
5200 Brugg
+41 56 441 54 44
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